However, you can still use the Mark as Junk, Not Junk, or Block Sender options from within Outlook 2016 for Mac. Instead, all filtering is done at the server level, before the mail has even reached your Inbox. Unlike Outlook 2011 for Mac, there is no client-side junk mail filtering in the 2016 version.Check the steps to resolve this and check mails in junk folder. When the user login to outlook and browse through outlook mailbox the junk e-mail is found grayed out. The main problem when this error occurred in Outlook is that the user is neither able access the junk folder nor can check the block address in Junk mail.See Unblock a sender on Exchange based accounts below On the Blocked Senders tab, select the email address or domain you want to unblock, and choose Remove the selected sender button. Note: If Junk Email Preferences is grayed out your account may be hosted by Exchange. In the Outlook menu bar select Tools Junk Email Preferences. Use Junk Mail preferences in Mail to change options for managing junk mail and blocked senders. Outlook For Mac Junk Mail Settings Greyed Out.
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